Amadeus provides advanced technology solutions to travel providers (including airlines, hotels, rail operators, cruise and ferry operators, car rental companies, tour operators and insurance companies) and travel agency customers (including online and offline travel agencies). Its 73 local offices market its products and services in 195 countries.
WhP has been Amadeus localization partner since its incorporation in 1994 and is localizing into more than 40 languages:
- Its software applications
- The documentation and on line help
- its training and e-learning courses
- its customer support information for both Call center operators and customer support websites
- Its marketing content including its numerous websites
Amadeus and WhP have implemented an agile localization methodology to support Amadeus’ agile development policy: small updates are localized in regular flows without waiting for final release freeze thus significantly reducing time to market.
Amadeus has outsourced to WhP a large part of its internal localization processes. WhP is responsible to manage the planning of releases localization, their validation with the different countries working in Amadeus premises with Amadeus teams.
Amadeus often recommends WhP to its own customers, thus demonstrating its high confidence in WhP’s quality and performance.