Vendor Management Practices

In today’s global marketplace, there is a common understanding that localization is a service that offers increased revenue and greater market penetration for products and services. Almost all international companies have decided to outsource the localization of their products and services to external Language Service Providers (LSP). When you are starting this process, how do you select the ideal partner?

Since the world is shrinking in size thanks to the boom in internet activity and international communication, geographical proximity is no longer a need for successful localization.

Project management capabilities, technical expertise, customer relationship are definitely relevant criteria. However, according to the questions we receive from our customers we believe that one of the most important criteria is Vendor Management.

The number of languages pairs, the fluctuation in volumes, the variety of industry fields, tools and technologies make it impossible for a company, as large it might be, to rely on internal resources only for the actual translation, linguistic Quality Assurance (QA) or application testing. That means that the quality delivered by a localization company depends on the capabilities of the external actors which are called vendors.

Vendor selection, vendor performance evaluation and tracking, and vendor development are the widely recognized pillars of a successful vendor management policy. But how do they work in daily life? How are they interlinked? What exactly are the requirements and foundations for their efficient functioning? For WhP, pro-activeness, transparency, clear communication, and stable vendor relationships combined with a well-designed database are the answer.